Heads-up: If an app won’t load or stops responding, a server update is most likely being rolled out. These usually finish within 5–10 minutes. Please wait a moment and try again before reporting it.
Before you start: 5 quick notes
- Test codes: the one-time code and the clinic portal’s email-link token are in the Test codes tab on the right edge of every page.
- Ending a consultation: the patient must join the call at least once before the doctor can end the consultation.
- No-show: the no-show option appears after 5 minutes. As a patient you’ll see the option, but it can only be used once it’s actually valid.
- Guest invites: each invite link is unique to one guest and can’t be reused. You can invite up to 5 guests.
- PhonePe sandbox payment: choose Net Banking, pick “Temp Bank”, make sure Success is selected, then press Continue.